Nighthawk AC2300 firmware update fails

[Tall-Eric]

It current has firmware version 1.3.1.26 and Nighthawk mobile app informs me an update to 1.3.1.64_10.1.36 is avaialble. I ask it to install, the app says it completes and reboots, but then I get the same prompt again.

What do I need to do to get the firmware update to take?

thanks in advance

[plemans · Accepted solution]

I would try manually doing the update. download the update, extract it, and then follow the manual install instructions from the manual. 

I also recommend doing the update over a hardwired connection for the best results.

Ac2300 isn't a speed but based upon the firmware you posted, you probably have the R7000P?

here's where you'd get the firmware and manual. 

https://www.netgear.com/support/product/R7000P.aspx

[plemans · Accepted solution]

I would try manually doing the update. download the update, extract it, and then follow the manual install instructions from the manual. 

I also recommend doing the update over a hardwired connection for the best results.

Ac2300 isn't a speed but based upon the firmware you posted, you probably have the R7000P?

here's where you'd get the firmware and manual. 

https://www.netgear.com/support/product/R7000P.aspx

[Tall-Eric]

thanks, will try this weekend and report back

[Tall-Eric]

thank you, that worked! Much appriciated