NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Retired_Member's avatar
Retired_Member
Aug 06, 2023

R6850 — AC2000 Smart WiFi Router Wi-Fi 5 Dual Band Gigabit

im getting the following popup "'this netgear device is already registered with another account". What should I do?

Thanks

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Aug 06, 2023
    Retired_Member wrote:

    im getting the following popup "'this netgear device is already registered with another account".

    What are you doing when you see this message?

     

     

    • Retired_Member's avatar
      Retired_Member
      Aug 06, 2023
      Nothing. Its just a popup without any further options.
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Aug 06, 2023

        But when does it happen?

         

        When you login to the #browser graphical user interface (GUI)? On an app? When you turn on the PC? Open a browser?

         

        What firmware version do you have on the device?

        A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

        It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

        The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.