R7000 & uverse NVG599 receivers Lost Connections

[jdplant]

I'm have a R7000 AC1900 Smart WiFi router V1.0.7.10_1.2.3 in AP Mode behind a uverse ARRIS NVG599 router running 9.1.6h1d25.  

The three uverse receivers are connected directly to the uverse NVG599 along with the R7000.

every 4 to 5 minutes I get a Lost Connection screen on any of the receivers.

if I change channels the video comes right back, if I just leave it the video comes back after a few seconds.

When R7000 is turned off, no issues.

Any ideas?

[JamesGL · Accepted solution]

Hi jdplant,

Change the channel of the R7000. Make sure that channel is not as the same channel that the receivers are using. Try to update as well the firmware of the router.

https://kb.netgear.com/000038289/R7000-Firmware-Version-1-0-7-12?cid=wmt_netgear_organic

[JamesGL · Accepted solution]

Hi jdplant,

Change the channel of the R7000. Make sure that channel is not as the same channel that the receivers are using. Try to update as well the firmware of the router.

https://kb.netgear.com/000038289/R7000-Firmware-Version-1-0-7-12?cid=wmt_netgear_organic

[JamesGL]

Hi jdplant,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.