NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R8000 X6 Nighthawk “Problem Detecting the Internet Connection” during setup loop
I recently replaced a Cox router with a Netgear router. I have installed and connected it with my modem and as I connect to the Ethernet and WiFi (does not give internet), the pop up for routerlogin.n...
What modem sits in front of this router?
It is hard to read your solid slab of text, so I can't tell if you have started everything in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
When changing something on your network, it can also help to reset the modem and the router.
What modem sits in front of this router?
It is hard to read your solid slab of text, so I can't tell if you have started everything in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
When changing something on your network, it can also help to reset the modem and the router.
- The modem is an AARIS SURFboard SB6141.
Basically the (very) condensed version of my post is that after setting up a new router, I cannot connect to the internet to complete setup, not even with a MAC Spoofing.
Following the steps you gave me loaded a different page, but it failed to load the page and redoing the steps after that didn’t even allow me to log into routerlogin.net
Gutie-850 wrote:
The modem is an AARIS SURFboard SB6141.OK. Modem. Not modem/router which eliminates one possible cause of problems.
I assume that the modem on its own still connects to the internet.
Have you tried resetting the modem to factory defaults?
When you start a modem and router, they communicate with each other and save various settings. I have found with my DSL modem that I sometimes have to reset both devices before they will play ball.
Which ISP is this?
You could try searching this forum for a combination of the modem and the ISP. Someone may have climbed the same learning curve in the past.
There is a manual for the R8000 at the end of this link:
>>>>> R8000 | Product | Support | NETGEAR <<<<<
- I reset the modem to factory defaults, no change.
My ISP is Cox.