R8000P — Nighthawk X6S AC4000 Tri Band WiFi Router

[ionhirsch]

Hi all

This router doesn't want to connect through PPPoE

This is the third Netgear router with the same problem

As a standard cable router works great, but doesn't want to conect through PPPoE

Is enybody there that can hel ???

[plemans]

What device are you connecting it to? 

Did you check with your isp? many people on here use PPPoE without issues

[ionhirsch]

I am connected straight to the media converter.

ISP router connects easily, but not the Netgear

It happen the same thing with the other Netgear router back home in Romania

no PPPoE

I will re check the login details again to be sure

[plemans]

What media converter/gateway are you plugging it into? 

Have you checked with your ISP? Some require you to use their device. 

Usually there's a workaround if thats the case but it usually involves a bit of research about your isp/gateway to figure out exactly what steps are needed

[ionhirsch]

Is a standard fibre to ethernet converter

My ISP doesn'r require to use their router, which is not bad

I also checed the credentials and are OK

Netgear is the only one type of router that I have these problems

Here are the settings :

Connection details

Connection Type: 1Gb/s Ethernet WAN connection to the ONT (CAT5e/6 cable required)
Authentication Type: PPPoE
PPPoE Encryption: PAP [sometimes not needed] (not available on router)
PPPoE service name: [leave blank]
PPPoE username: view in customer portal
PPPoE password: view in customer portal
MTU 1500 Bytes: [sometimes not needed] (although you may need 1492 Bytes.)
Assigned IP addresses (Your public IPv4, DNS, default gateway): Your public IPv4 can be viewed in customer portal. PPPoE should automatically assign your public IPv4, DNS, default gateway IPs. If you need to enter our DNS servers manually, they are:

• Primary DNS: 37.48.224.26
• Secondary DNS: 185.102.149.13

These DNS servers are only accessible form within the Giganet network.

VLAN ID: Openreach Full Fibre: untagged/ not applicable. CityFibre Full Fibre: 911(setting not available on router)

[plemans]

Are you openreach full fibre? 
If so, do a little googling, it might just take a different setting for your ISP. 

I found several results on changes that can be made using that ISP

[ionhirsch]

I'm not on Openreach fibre, who uses different equipments

I'm on Giganet fibre, full ethernet

[plemans]

I was searching the forums to see if there was other users on here with issues but it doesn't look like there much. A post about an orbi with speed issues or pppoe. 

https://community.netgear.com/t5/Orbi/Max-speed-with-gigabit-fiber/td-p/1899642

Not much else. 
You might see if giganet has a forum for users you could check on to see if other users are having issues 

You might also try downgrading the routers firmware a version or 2. Some users had issues with the version you're on with ipv4. Maybe its authentication is having issues because of that. 

[ionhirsch]

Tried IPV6 as well

No mater what I do, just doesn't want to connect on PPPoE

Other routers are working fine

I liked Netgear routers very much, but now I'm very disapointed........

[plemans]

did you try downgrading the firmware? the IPv6 issue might be causing the authentication issue which is why I was suggesting downgrading (factor reset) and then retrying.