NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Rougarou
Mar 16, 2021Aspirant
Used router, connected w/ no internet.
Recently I acquired a Nighthawk X6S AC4000 that was given as partial rent payment, & had been used and working by the previous owner. I got a brand new internet service from the city. I can see the ...
michaelkenward
Mar 16, 2021Guru - Experienced User
Rougarou wrote:
In order for this to connect, do I need to reset the router?
Or is there some other way to get the router to cooperate with the new service?
Always the first thing to do when you acquire a used device. The original owner will have changed the settings and used it on an different Internet service.
Then set up the R8000P by following the instructions for a new device.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
Begin with the Quick Start/Installation Guide.
You may have done this already. I can't tell from your message.