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jobin's avatar
jobin
Aspirant
Oct 16, 2019
Solved

Wireless Settings 2.4 & 5 GHz Not found?

win 10 reports Wirless Network Router Not Connected

 

routerlogin.com report Router Info check,  but Wirless Setting for both 2.4 and 5 are in red circle and X.

 

i can't figure how to adjust wirless settings.

 

anybody know?

 

thanks much!

  • jobin's avatar
    jobin
    Oct 17, 2019

    dexter,

     

    thank you very much!

     

    i found one problem, a toggle for energy saving, in win 10, was on and needed to be off.  once switched, i hard reset and the netgear app popped up and fixed the settings.

     

    well, at least i think that's what happened!  netgear site and genie diagnostics ain't universally wonderful.

     

    it's not seeing 5G, but it's done that before, and it magics back after awhile.

     

    jim

     

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