nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems

This is the reply from the helpdesk from yesterday : Hello,

Thank you for contacting Netgear Support.

Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.

You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.

To downgrade your firmware, please follow these steps :

1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.

I look forward to hearing from you.

Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.

Have a great day,

Kind regards

Joeri
Netgear Level 1 Technical Support
http://support.netgear.com