r6700 firmware upgrade failure 109

[drknute]

I get the following message while trying to perform the version 1.0.1.48_10.0.046 upgrade ' unknown error: 109'. I log on to my router and click the purple 'upgrade availble ' button, the file successfully downloads > I click the 'yes' button on the bottom and after a few seconds the error message is displayed.  This repeats numberous times.  Thanks

[drknute · Accepted solution]

The manual update process worked.  Thank you very much for your help.  Previously is connected through a hardware connection using a MOCA network.  I'm surprised that it makes a difference.

Thanks Again

Drknute

[Blanca_O]

Hi drknute, 

Welcome to NETGEAR Community! 

Is the device connected wired or wireless? 

Have you tried a different browser? 

You may also manually update the firmware of the router. Here's a reference link:  https://kb.netgear.com/23960/

Regards, 
Blanca 
Community Team

[drknute · Accepted solution]

The manual update process worked.  Thank you very much for your help.  Previously is connected through a hardware connection using a MOCA network.  I'm surprised that it makes a difference.

Thanks Again

Drknute

[Blanca_O]

Hi drknute, 

Thank you for your feedback.  Glad that it's working now. 

Regards, 
Blanca 
Community Team