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Re: r7450 not connecting to modem
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r7450 not connecting to modem
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Re: r7450 not connecting to modem
what modem/gateway are you connecting it to?
what model router "went bad"?
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Re: r7450 not connecting to modem
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Re: r7450 not connecting to modem
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Re: r7450 not connecting to modem
If you plug your pc/laptop into the modem, does it work? Thats the more important question than if the ISP can see it.
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Re: r7450 not connecting to modem
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Re: r7450 not connecting to modem
Not plugging into the router. Plug the laptop into the modem. We're trying to see if the modem works.
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Re: r7450 not connecting to modem
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Re: r7450 not connecting to modem
did you power off the modem, give it a couple minutes and power it back on? (disconnect the laptop during this)
If you did and you still don't get a connection, seems to indicate a modem issue
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Re: r7450 not connecting to modem
@alekr386 wrote:
plugged laptop into modem and says no internet connection
To me this suggest two possibilities:
- your modem is not connecting to the Internet
- your laptop is refusing to use the Internet connection
Is the laptop message "no internet connection" or something more detailed. And where do you see it? Windows networking? A browser?
I ask because that isn't an error message I recognise and because Windows is known to refuse to access the Internet because it is "protecting" you from something it doesn't recognise.
You also said "the light come on", but most modems have several lights and they can show different colours. You need the one that tells you about the Internet on/off status, not the power status, for example.
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Re: r7450 not connecting to modem
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Re: r7450 not connecting to modem
@alekr386 wrote:
....but spectrum is sending me a new modem and router
Probably a good move. Even if it survived the lightning strike, there's a chance that the modem suffered internal damage that will bring it to its knees eventually.
Depending on the modem/router they send, you may have to tweak it if you also want to use the Netgear router.
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