MR60 MESH Router - Power outage and now will not connect to internet - Dead / solid orange light

Hello PRINTZCDN,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

https://www.netgear.com/support/contact.aspx

Christian 

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PRINTZCDN wrote:

Any support would be greatly appreciated. Anything I have tried from reading through community has not worked. ALl was working until a power outage in my area and once the power came back on the mesh network / main went orange and I can not get it back working with alcohol delivery. 

 

- reset

- home power cycle

- factory reset

- checked all cables - new cables

- tried to set up new many times

 

Everytime I set up I get to"No Ethernet Cable Is Plugged into the Router Internet Port" move to another Lan that was working for home and get the same. Its like the router is not even able to get anything.

 

I am at a loss - anything to help support would be greatly appreciated before I just toss

 

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Hi, 

Thanks for asking Let me know this is not a big issue i request you to contact to their relevent support team to sort out your queries and to provide you best support/. I hope you got it. 

Any progress on this? 

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PRINTZCDN wrote:

Any support would be greatly appreciated. Anything I have tried from reading through community has not worked. ALl was working until a power outage in my area and once the power came back on the mesh network / main went orange and I can not get it back working. 

 

- reset

- home power cycle

- factory reset

- checked all cables - new cables

- tried to set up new many times

 

Everytime I set up I get to"No Ethernet Cable Is Plugged into the Router Internet Port" move to another Lan that was working for home and get the same. Its like the router is not even able to get anything.

 

I am at a loss - anything to help support would be greatly appreciated before I just toss

 

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Netgear MR60 Wifi 6 Mesh Router

I have had this issue and was able to fix - this typically only happens when you do not power down your router and let it sit for a few minutes. Flipping a circuit breaker on and off with out waiting will also cause this. I recommend using a UPS to avoid this in the future.

1-Unplug and gather all satellites

2-Factory Reset the Router - Hold down reset for 15 seconds

3-Once the light turns red again, plug your network cable into the Ethernet port on the router and into your computer. This may take a few minutes for the router to boot up

4-Loginto the Router using a web browser - www.routerlogin.net

5-DO NOT SET UP WITH MOBILE PHONE, check the box saying you do not have a compatible phone

6-Set up using manual set up. (not wizard or saved files)

7-Follow any agreements, password prompts and questions

8-Click on "Advanced" Tab > Set up > Internet Setup

9-Scroll to the bottom "Router MAC Address" and select the radio button for "Use Computer MAC address" click apply

10- Make any other changes on the Basic Tab needed (change pass word to your old password, change the router name back to what you used to have it set as etc..)

11-Restart your MODEM (not the router that we have been working on) This will obtain a new IP address on the router and should now turn blue after a few more minutes.

12-Now plug on one satellite at a time waiting until each turns blue and you should be all set!