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MR60 can't detect ethernet cable
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MR60 can't detect ethernet cable
I just bought an MR60 mesh system with two satellites. I am connecting to Comcast Xfinity via a Surfboard SB6121 modem. The router will not recognize the Ethernet cable that runs between the router and the modem. I have used two different cables (the one that comes with the MR60, and the cable I used with my old router, which does actually work with that router). I spent an hour on the phone with Netgear technical support. They concluded the router was defective. I exchanged it for a new one but have the same problem. I tried updating the firmware, but it was already up to date. I'm ready to give up and get my money back, but thought I would try posting first.
Thanks in advance for any suggestions.
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Re: MR60 can't detect ethernet cable
Hi bberenberg,
May you try setting up the router using a web browser and visiting routerlogin.com.
Christian
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Re: MR60 can't detect ethernet cable
Thank you for the suggestion, but unfortunately that is one of the first things I tried.
Barry
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Re: MR60 can't detect ethernet cable
Hi Barry,
I would suggest a factory reset on the MR60 by holding down on the reset button for 15+ seconds. I would also check to ensure the ethernet cable is plugged into the correct port. It's fairly odd how the issue is occurring on both routers.
Christian
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Re: MR60 can't detect ethernet cable
Thanks, I tried both when I was on the phone with tech support.
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Re: MR60 can't detect ethernet cable
Hi bberenberg,
May you send me a private message with your email address and case number(s). I'd like for support to follow up on your case and have it escalated.
Thanks,
Christian
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