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pnagel98's avatar
pnagel98
Aspirant
Jul 05, 2023

Mk63s No Ethernet Connection

Two days ago I purchased the mk63s system to replace my other mesh system. I go through the app and I’ll get to the point where it’ll want to run the internet test. Once there it’ll say the Ethernet cable is not connected which it is. After calling my provider spectrum and netgear I did not have a solution. I tried plugging my old mesh system back up and that no longer works now either. Any help would be appreciated!

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 06, 2023
    pnagel98 wrote:
    Two days ago I purchased the mk63s system to replace my other mesh system. I go through the app and I’ll get to the point where it’ll want to run the internet test. Once there it’ll say the Ethernet cable is not connected which it is.

    We'll need a bit more detail before anyone can start to guess at what might be happening.

     

    Where do you want to run the internet test?

     

    On a mobile app? On a PC using the browser graphical user interface (GUI)?

     

    Netgear likes to insist in using the app to set up new systems – it is supposed to be more user friendly –  but experienced users prefer a browser and the GUI.

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

    • pnagel98's avatar
      pnagel98
      Aspirant
      Jul 06, 2023
      I’m using the app for the set up. I’m not sure of the firmware due to the fact I can’t get it past the basic set up. The modem is model ET2251
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 06, 2023

        Has a power off for 1 minute then back ON with the ISP modem and router been performed?
        Be sure to restart your network in this sequence:
        Turn off and unplug modem.
        Turn off router and computers.
        Plug in and turn on modem. Wait 2 minutes for it to connect.
        Turn on the router and wait 2 minutes for it to connect.
        Turn on computers and rest of network.


        Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
        https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

         

        Try the setup using a wired PC and web browser pointed at 192.168.1.1 with the MR.

         

        Make contact with the ISP to ensure there services and modem are working properly. 

        Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

        pnagel98 wrote:
        I’m using the app for the set up. I’m not sure of the firmware due to the fact I can’t get it past the basic set up. The modem is model ET2251