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Forum Discussion

pacdave's avatar
pacdave
Guide
Oct 03, 2018
Solved

EX7000 internet issues after firmware upgrade

I received an email to upgrade my wifi extender firmware to V1.0.1.78_1.0.140. Installation went fine. Now I cannot connect to most websites. Google I can connect to. Netgear, among many others, I sim...
Firmware
Troubleshooting
  • JMW001's avatar
    JMW001
    Oct 03, 2018

    Yep... MANY people are having same problem .... downgrade the firmware by downloading it from netgear and applying ... looks like newest release is borked

JMW001's avatar
JMW001
Star
Oct 10, 2018

Tried factory resets several times... i've given up on it - it's off and will remain off until there's a new firmware out which (hopefully) resolves the issues

pacdave's avatar
pacdave
Guide
Oct 10, 2018

Go to netgear, download the previous firmware version and install.  I did that and had no more problems.  No telling when a new version will be out to replace the current buggy version. 

  • JMW001's avatar
    JMW001
    Star
    Oct 10, 2018

    I did that (several times) and it's still unstable. Tried updating wirelessly & cabled. Don't know what else to say ... factory reset each time but it's just, at this point, a useless hunk of plastic now.

    Very much not impressed that this has happened

  • pacdave's avatar
    pacdave
    Guide
    Oct 10, 2018

    Hmmm.  I downgraded from version V1.0.1.78 to V1.0.1.66 wirelessly using the below instructions.  Must be just lucky.  I haven't had any additional problems that I've noticed.  

     

    Note: To avoid wireless disconnect issue during the firmware download process, NETGEAR recommends that firmware upgrade be performed on a computer with wired connection.

    1. Write down all the settings which you changed from the default values, since you may need to re-enter them manually.
    2. Using the Download Link below, download and extract the new firmware to a convenient place such as your desktop. The filename after extracting is EX7000-V1.0.0.66_1.0.126.chk

      Download Link: http://www.downloads.netgear.com/files/GDC/EX7000/EX7000-V1.0.0.66_1.0.126.zip
    3. Log in to the device using a Web browser. The URL is http://www.mywifiext.net.
    4. Click Firmware Update.
    5. Find “Upload Update File” and click “Browse” and locate the file you just downloaded.
    6. Click Upload. While the firmware is loading, do not interrupt the upgrade process.
    7. The extender reboots when the upgrade is complete.
    8. After the extender boots up and the power LED becomes steady green, log in the extender again.

      To check that the upgrade was successful, log in to the extender again at http://mywifiext.net and check the firmware version.

    Important Note:

    1. The upgrade process is completed when the on screen progress bar completes.
    2. EX7000 don’t have power LED. It has three LED’s above the LAN LED.
    3. If the upgrade progress bar on web GUI doesn’t display correctly during firmware upgrade, please see the two arrows LED (Device to Extender LED). During upgrading, this LED will blink amber. After firmware upgrade is done and boots up the system, it changes to steady green color
    4. Please DO NOT power off or reboot the device during firmware upgrade, otherwise, it may result to a corrupt firmware and cause the device not to work.