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AC1900 intermittent and slow speed
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AC1900 intermittent and slow speed
Nighthawk AC 1900 Smart WIFI Router Model R7000 purchased on or about Nov 2019. Currently on version V1.0.11.122_10.2.100
For several months now dropping internet connection (not dropping the Wifi) and, not at all providing the speed supported by the ISP which is about 200Mbps.
In 2020 I was getting speeds of 200Mbps, and now I get at most 30-50 Mbps, wired or wireless the problems shows up.
Called customer support on early 2021 and they advised to replace the switch and also to buy a mesh extender. All this for nothing. Waste of money.
Called cutomer support again and they told me that I am out of warranty. Not sure why Netgear puts this bug on the device as opposed to the Firmware upgrade. This is a problem shown on threads at least since 2018.
Customer support advised to downgrade to R7000-V1.0.11.106_10.2.100 which I did and within a day, problem is back.
I have tried many of the advise on this forum (thanks for all the attempts) and just nothing works for me. Now I decided last for a hard reset after upgrading to the latest version V1.0.11.122_10.2.100 only to find out the device will not respond to the hard reset. The hard reset also not possible on version 1.0.11.106 so I went all the way to R7000-V1.0.9.42_10.2.44 for the hard reset to work. I have also tried enabling and disabling of QoS, currently disabled, that did not work with or without reset and update of database.
Now what shall I do? The amount of feedback provided on this device and no support for such an expensive device is not appreciated.
I hope Netgear sees this post and responds with a reliable solution.
any help would be appreciated...TIA
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Re: AC1900 intermittent and slow speed
Here's a set of rules that helped me get my R7000 healthy:
Factory reset and hard reset are the same thing. Can be done either way:
- Paper clip press for 8 to 10 seconds until all lights go out and then release
- Log into the router, go to ADVANCED > Administration > Backup Settings and click Erase.
Factory reset only clears configuration settings. It does not bring back the original FW.
- The router only holds one FW version at a time. There is no ROM to store original FW.
It's a good idea to perform a factory reset before and after installing FW.
- Reset before installing FW ensures minimal configuration incompatibility
- Reset before installing FW maximizes the odds of a successful install without bricking the router
- Reset after installing FW ensures that old, incompatible configuration settings are wiped out.
Do not restore configuration from a file, because the file is tied to the FW version that generated it.
- You must re-enter all your configuration settings by hand.
My R7000 has been on '116 for 3 months and it's been working well.
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Re: AC1900 intermittent and slow speed
@Bill-D Thank you for the advise but unfortunately no change. Worked for about a week and then started all over again. Today dropped my internet connection 4 times, and at least 1 time every day if not otherwise poor wifi speeds.
I guess the solution is get a new router, not by NetGear this time.
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Re: AC1900 intermittent and slow speed
Any recommendations on use of Smart Connect
Also, any recommendations for Channels?
Thanks
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Re: AC1900 intermittent and slow speed
I've always had my Smart Connect unchecked and I've always used different SSID names for my 2.4 and 5Ghz networks.
I have my Channels both on Auto. I also have always had my Implicit BEAMFORMING and AIRTIME FAIRNESS unchecked.
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