Can not login to netgear R7000 router after factory reset

kityowah · ‎2016-09-07

Can not login to netgear R7000 router after factory reset. All I get is connecting

and after 10 minute I hit cancel and it goes to Router Password Recovery. I put in serial # of router and the the continue button is greyed out!

I would like to change the password from the default for security reasons!

Is there a work around for this problem.

I can not believe Netgear has not corrected this problem before now. Not a very good selling point for Netgear Routers!!!!!!!!!!!!!!!!!!!!!

kityowah · ‎2016-09-12

searay

Re: Can not login to netgear R7000 router after factory reset

try the 30 30 30 reset

Good Luck with it!

The 30 30 30 reset....worked!!!!

Thanks for the suggestion!

View solution in original post

Retired_Member · ‎2016-09-07

Use defaults on router label after a factory default reset. Locate a manual too everything you need is in it.

kityowah · ‎2016-09-07

I am using defaults on router label.

I have a manual and am using it in the attempt to login and it appears that everything I need is not in it.

IrvSp · ‎2016-09-07

It is possible on the reset the router's IP address has changed. Default is 192.168.1.1, try entering that into the browser.

kityowah · ‎2016-09-07

I enter 192.168.1.1 into the browser. And:

I get connecting and it never connects, just the dot in the rpond circle to the left of 'connecting' keeps spinning and never connects.

It appear that 192.168.1.1 is the correct address ......

Retired_Member · ‎2016-09-07

Push the reset until power led flashes then use defaults on router label

If you read the manual you'd have known how to access it when the password doesn't work .................You reset to factory defaults...............read it again!

Nowhere in the manual does it say use serial number............Furthermore if you had reset it correctly the recovery page would had never shown as an option

IrvSp · ‎2016-09-07

It is waiting for INPUT, enter admin for User Name and password for Password. You should then get in.

kityowah · ‎2016-09-08

Re: Can not login to netgear R7000 router after factory reset

It is waiting for INPUT, enter admin for User Name and password for Password. You should then get in.

Snap 2016-09-08 at 05.24.02.png

Now I hit OK button and........

Snap 2016-09-08 at 05.24.34.png

I can enter user name and password 20 times and still get the Authentication Required box and the word connecting.

kityowah · ‎2016-09-08

searay

Re: Can not login to netgear R7000 router after factory reset

Push the reset until power led flashes then use defaults on router label

If you read the manual you'd have known how to access it when the password doesn't work .................You reset to factory defaults...............read it again!

Nowhere in the manual does it say use serial number............Furthermore if you had reset it correctly the recovery page would had never shown as an option

Here is how the Router Password Recovery shows up!

First…… Snap 2016-09-08 at 05.24.34.png

next..... Snap 2016-09-08 at 05.24.02.png click on the OK button and....

after 5 minutes of this... Snap 2016-09-08 at 05.37.10.png click the cancel button because there is no change or login....and this appears..... Snap 2016-09-08 at 05.37.38.png I have a Catch-22!

Retired_Member · ‎2016-09-08

try clearing browser cache and or Use IE

If using genie App don't.......... Open browser using PC connected to Lan port ......Again if the reset is done correctly the Router Recovery Password would not show up, WHY?........... because the factory default settings don't include Password recovery. To me it appears the factory reset is either not being done correctly or the router FW is corrupt.

when posting a picture ...crop it so we can read it ....

kityowah · ‎2016-09-09

searay

2016-09-08 05:04 AM

try clearing browser cache and or Use IE

If using genie App don't.......... Open browser using PC connected to Lan port ......Again if the reset is done correctly the Router Recovery Password would not show up, WHY?........... because the factory default settings don't include Password recovery. To me it appears the factory reset is either not being done correctly or the router FW is corrupt.

when posting a picture ...crop it so we can read it ....

*********************************

Have cleared browser cache and tried using IE. Not using Genie app.

If the reset is not being done correctly then the manual is wrong.

Factory Settings

You can return the router to its factory settings. Use the end of a paper clip or a similar object

to press and hold the Reset button on the back of the router for at least seven seconds. The

router resets, and returns to the factory configuration settings shown in the following table.

Page 192….Nighthawk, AC1900 Smart WiFi Router, Model R7000, User Manual

How can the router FW be installed again without being able to log into the router?

Were is the crop button and or procedure to crop a picture on this forum?

Retired_Member · ‎2016-09-09

did you push reset until power led flashes?

kityowah · ‎2016-09-09

yes

Retired_Member · ‎2016-09-09

Did you ever use non netgear firmware?

kityowah · ‎2016-09-09

Update the firmware one time with.........R7000-V1.0.7.2_1.1.93

Retired_Member · ‎2016-09-09

Borrow a laptop from a friend and see what happens. Just to be clear the password recovery is still popping up?

Some anti virus software has blocked the sign in pop-up before and had to be deleted and reinstalled.This is the first time I've heard of the the PW recovery showing up after a Factory Default reset.

Try default once again and power cycle after default reboots...still bad contact support or try the 30 30 30 reset or use a hammer on it.

Good Luck with it!

kityowah · ‎2016-09-12

searay

Re: Can not login to netgear R7000 router after factory reset

try the 30 30 30 reset

Good Luck with it!

The 30 30 30 reset....worked!!!!

Thanks for the suggestion!

Retired_Member · ‎2016-09-13

You're Welcome!