Netgear R7800 Firmware v1.0.2.80 contains BUGSEXACLTLY SAME PROBLEMS and random REBOOT !!!with firmware v1.0.2.74 or v1.0.2.76 or v1.0.2.78 R7800 reboots randomly after boot up .... works 2 minutes and reboot...WIFI drops in AP MODE / unable to use AP MODER7800 v1.0.2.80 firmware always contains BUGS ... Even with fresh and clean install :Reset the router = push reset button for 10s... Still the same problem.DO NOT UPDATE FIRMWARE v1.0.2.80 R7800 Back to firmware v1.0.2.68 and everything is OK again...

this is exactly what is also happening for my router in AP MODEwith theses firmwares1.0.2.721.0.2.741.0.2.761.0.2.781.0.2.80:/ back to 1.0.2.68 works normally... :/

you go hereNighthawk X4S R7800 | AC2600 Smart WiFi Router | NETGEAR Supportyou click View Previous Versions and you download the firmware you want in order to flash the correct one... :smileywink:

This might become a long post but it is interesting what I found. Ok so technical issues bother me when I cannot solve them or if not in my control, I should know the root cause. There are two changes that happened as I started to notice these issues 1. Got a Macbook Pro 16. Had a Dell Latitude before this.2. Upgraded the firmware from 1.0.2.78 to 1.0.2.80 - I can say this is not the issue because the issue is #1 above and I have run a few experiments to prove this including downgrading the firmware. Router and AP setup - I have a ISP provided main router and I use the R7800 as an access point (wired to the main router). Both SSIDs are same with the same password. Channels are different. If my macbook pro is inside the bedroom where the main router is, the AP R7800 in the living room has no issues. The Netgear continues to work with superior performance and no issues with rebooting. When I bring my Macbook Pro to the living room and wake it up from sleep it tries to connect to the nearest AP which is R7800. This is something I cannot figure out as it is unable to connect to the Netgear AP (R7800) and switches back to the router in the bedroom. This although has some kind of an impact on the Netgear R7800 and it reboots. I think the Macbook pro continues to try to connect to the R7800 every few minutes and makes it reboot. I am not an expert in this area so I don't know how a client can make a router reboot like that. I thought I am crazy to make this claim so I have tried this 20 times or more before writing this post. The other troubling fact is that this switches my iphone from the nearest AP to the router in the bedroom when I am in the living room. I even turned of handoff but it still does this to the iphone. This doesn't occur when I have my iphone in my living room and Macbook Pro in the bedroom with the main router. In fact if the Macbook Pro is in the bedroom there are no issues with the Netgear AP (R7800). I have also signed out of iCloud on my Macbook Pro so that there is no connection between by iphone and Macbook Pro. So as long as my Macbook Pro tries to access the AP which is my Netgear R7800 it causes the R7800 to reboot. My question is that how can a client such as a Macbkook Pro do this to an AP. Macbook Pro is on latest version of Catalina 10.15.7. paillassou do you have a Mac or a similar setup?

Does support monitor these forums. It's really annoying. In AP mode the router is rebooting every few minutes. Absolutely ridiculous.

Thanks for your quick response Darren. My R7800 is in AP mode. I didn't have this issue when I was on 78 version of the firmware. I know I said it reboots but I cannot confirm that. All I can see is that the AP becomes unavailable every 30-45 minutes. The white light on the router becomes orange when there is outage. The outage lasts 3-5 minutes.

NETGEAR R7800 FIRMWARE v1.0.2.80 issues

32 Replies

KennethChile
Aspirant
Jan 26, 2021
Same problem here!! I moved to all my devices to 2.4Ghz.
kstotlani
Star
Feb 02, 2021
Does support monitor these forums. It's really annoying. In AP mode the router is rebooting every few minutes. Absolutely ridiculous.
- DarrenM
  Sr. NETGEAR Moderator
  Feb 02, 2021
  Are these issues happening just in AP mode or both in AP and router mode?
  
  DarrenM
  - kstotlani
    Star
    Feb 03, 2021
    Thanks for your quick response Darren. My R7800 is in AP mode. I didn't have this issue when I was on 78 version of the firmware. I know I said it reboots but I cannot confirm that. All I can see is that the AP becomes unavailable every 30-45 minutes. The white light on the router becomes orange when there is outage. The outage lasts 3-5 minutes.
shutternick
Aspirant
Feb 03, 2021
Same problem here with 1.0.9...very frustrating...
MrMercury
Guide
Feb 21, 2021
I have exactly the same problem. Took me a whole day to figure out the problem. I use the R7800 as Access Point. The firmware R7800-V1.0.2.80 is just broken and those after R7800-V1.0.2.68(this one works just fine) probably too. I haven't tried them all out.
- michaelkenward
  Guru - Experienced User
  Feb 21, 2021
  MrMercury wrote:
  
  I have exactly the same problem. Took me a whole day to figure out the problem. I use the R7800 as Access Point.
  
  Yup, look around and you'll find too many reports of these devices bust in AP mode, and not just in this discussion.
  
  My guess is that Netgear doesn't expect people to use the R7800 in AP mode and therefore don't test new firmware properly. But that's no excuse for not fixing it.
  
  Has anyone ever heard back from Netgear about this? Do the tech people know there is a problem?
  
  Everything has gone quiet since DarrenM popped up and then went away.
  - Morg111
    Aspirant
    Feb 23, 2021
    You the man paillassou!
    
    It is 100% the firmware. I’m in AP mode behind a fios router. Upgraded my R7800 to v1.0.2.80 cause I was getting very occasional dropped wireless. BAD idea.... nothing but problems after updating. Constant (every 5min dropped wireless, speciality devices like my hue light hub wouldn’t connect, after 2 days, even the LAN ports started dropping.
    
    I spent hours trying to figure it out. I even ordered a new router, (returning it today), thinking this one was failing, and the problems were just accelerating as it was failing. Then, I found this thread, I went back to v .68.....everything works perfectly again.
    
    Seriously, the .80 update is so bad, it has to be designed to get people to buy new routers. It’s just sad 90% of people out there won’t find that it is just that the firmware is garbage and end up spending money they don’t need to.
MrMercury
Guide
Feb 24, 2021
HELLO NETGEAR!!!!! DO YOU CARE??? Anyone?
JabroniSmacker
Aspirant
Mar 10, 2021
Thank you all for posting this! My wifi has been dying every 5-10 minutes for 10-30 seconds for the past few days. I use the R7800 in router mode and I rolled back to 1.0.2.68 from .80. So far it's been better but it did drop connection for a few seconds at one point.

I've been having separate issues with my CM1000 as well. Both are less than a year old :smileymad:!! Netgear equipment is so unreliable and when they go I'm buying a new brand.

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NETGEAR R7800 FIRMWARE v1.0.2.80 issues