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Nighthawk AC1750 router Model # R6700 - Can't sign on the Nighthawk app on my iphone
I was using the Nighthawk app on my iphone until the other day when I accidently blocked my pc in the app and signed off the app and the PC. The next day I tried to bring up my PC and it wouldn't connect me to the router. Therefore, I tried to sign on to the NightHawk app using my admin password but it kept timing out. I ended up running a ethernet cable from the modem directly to my PC. I still haven't been able to sign on to the Nighthawk app on my iphone as it keeps timing out even though I have unblock the PC by signing on to the admin on my PC and allowing it.
- What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a factory reset and setup from scratch been performed since last FW update?
4 Replies
- What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a factory reset and setup from scratch been performed since last FW update?
Hi FURRYe38,
What Firmware version is currently loaded?
The firmware version is V1.0.4.122_10.0.95
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
The manufacturer is ARRIS and the model # TM1602A
Has a factory reset and setup from scratch been performed since last FW update?
No, I have not performed a factory reset and setup from scratch since last FW update. I didn't know if I could get it set back up using the Nighthawk app?
Hi FURRYe38,
I ended up changing out the router as I had given out the Serial number to the router I was having problems with and thought that information might allow the other party to get my password even though I had set up the two questions? Otherwise, I think that your suggestion of resetting the router to the factory settings would have worked. Thank you!
Good Luck.