Nighthawk Anywhere Access won't turn on

[jdoc_18]

Never had a problem with remote access to my R8000P via browser or the night hawk app until Netgear brought in access anywhere. As instructed I go into the nighthawk app when connected locally, go to the device, settings, access anywhere... I slide the toggle to green and get a spinning circle then a message saying "Anywhere Access enabled" but then the toggle switch immediately goes back to the off position. If i check access afterwards the app sat says no devices registered.
I've tried looking for firmware updates, rebooting, turning off "remote access" in the web interface in case this was conflicting. Nothing fixes it. And Netgear won't discuss it because my chat warranty expired despite the fact it's broken due to a new (and unnecessary) feature they introduced.
Any help gratefully received. Thanks

[jdoc_18 · Accepted solution]

***Update***
I use a Oneplus 7T pro running Android 10. Symptoms as per original post.

I installed the Nighhawk app on my partners Samsung Galaxy S10, went through the rigmorole of logging in then tried it... and it worked.

So Netgear - Suggest you app team improve their integration testing strategy... Literally millions of one plus's out there.

Disappointed in the support from netgear, will be converting to another company in future who offer more than a few days support.

[DarrenM]

Did you ever get this working?

DarrenM

[jdoc_18]

No it's still the same, I try it every few days but it just flicks immediately back to disabled. Can you help?

[Christian_R]

Hi jdoc_18, 

May you provide us with the following information for us to better assist. 

Router Firmware Version:

Phone Software Version: (iOS or Android) 

Nighthawk App version: 

Thanks,

Christian 

[jdoc_18 · Accepted solution]

***Update***
I use a Oneplus 7T pro running Android 10. Symptoms as per original post.

I installed the Nighhawk app on my partners Samsung Galaxy S10, went through the rigmorole of logging in then tried it... and it worked.

So Netgear - Suggest you app team improve their integration testing strategy... Literally millions of one plus's out there.

Disappointed in the support from netgear, will be converting to another company in future who offer more than a few days support.