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p_the_b's avatar
p_the_b
Aspirant
Jul 09, 2021

R7800 keeps resetting to default config after power cycle

Hi :)

Seems I'm not the only one whose R7800 keeps forgetting its configuration and reverting to default settings every once in a while:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7800-router-keeps-resetting-to-default-configurations/td-p/1541864/page/4

 

That thread has been closed.

I bought this router a bit more than half a year ago (Oct 2020), and since it's connected to a UPS it "only" happened twice so far, but it's pretty annoying. Especially, because it's disrupting our office infrastructure.

 

Could Netgear please comment on this?

Is this a known hardware issue?

Could it be fixed by a different firmware? (current: V1.0.2.78)

Is there anything I can do to use my (rather expensive) router reliably?

 

Grateful for any advice :)

 

Netgear's policy to only provide support 3 months after a product has been bought is ridiculous!

3 Replies

  • microchip8's avatar
    microchip8
    Master
    Jul 09, 2021

    This is a hardware issue on models that use Macronix NAND flash chips - apparently they're not soldered well. There is very little you can do to fix it, except swap it for one that uses Spansion/SkyWorks NAND. A workaround is on the SNB forums but I can't find the thread now.

    • p_the_b's avatar
      p_the_b
      Aspirant
      Jul 10, 2021

      Thanks a lot for this information! :)

       

      netgear

      So how do I get my hardware replaced with one that works, without encountering additional (unknown) costs?

       

      I am seriously disappointed of you! I still have warranty on the hardware, but when I started an RMA request, it pointed me to a phone number I had to call within 24 hours, telling me the call's not going to be for free - and not telling me any rates. The number written was even without a country code.

      I bought Netgear, because I wanted quality and support - but it seems these times are over.