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R8000 does not allow me to log on from routerlogin.net

Hayashida
Guide

R8000 does not allow me to log on from routerlogin.net

I updated the firmware. I had to factory-reset because it broke configuration and WiFi does not work.

After factory-reset, the router does not allow me to access routerlogin.net. When I access it, it jumps to https://www.netgear.com/home/services/routerlogincom/

 

The page has a link to this page.

https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do

 

It says that I can access to the admin console from www.routerlogin.net or www.routerlogin.com, but they jump to https://www.netgear.com/home/services/routerlogincom/ again and I'm stuck.

 

Firmware version is not certain because I am not able to access the admin console.

Message 1 of 7
Hayashida
Guide

Re: R8000 does not allow me to log on from routerlogin.net

Now I am trying to setup from a smartphone. The Nighthawk app requires me to scan a QR code but I lost the QR code.

Message 2 of 7
antinode
Guru

Re: R8000 does not allow me to log on from routerlogin.net

> It says that I can access to the admin console from
> www.routerlogin.net or www.routerlogin.com, [...]

 

   Keep reading.  It also suggests trying some IP addresses, instead of
those names.

 

      https://community.netgear.com/t5/x/x/m-p/1976674

Message 3 of 7
Hayashida
Guide

Re: R8000 does not allow me to log on from routerlogin.net

Same thing with 192.168.1.1 and 192.168.0.1.

Message 4 of 7
antinode
Guru

Re: R8000 does not allow me to log on from routerlogin.net

> Same thing with 192.168.1.1 and 192.168.0.1.

 

   _Both_ of them?

 

   Hmmm.  What's the IP address of your computer/device?  To what is the
WAN/Internet port of the R8000 connected?  (Is it another router?)  What
happens if you disconnect it?

 

   Have you tried a different web browser?

Message 5 of 7
Hayashida
Guide

Re: R8000 does not allow me to log on from routerlogin.net

To exactly speaking, 192.168.1.1 jumps to an ad page that tells me to install Nighthawk app, as I mentioned first.

192.168.0.1 shows not found page.

 

My desktop PC wired to the router directly is 192.168.1.2.

My smartphone cannot access to the rounter.

WAN address is not certain because I am not able to access the admin console.

I tried with Edge and Chrome.

 

The latest firmware released a while ago requires firmware reset. After reset, you have to login to the admin screen, but the entrance of admin screen redirect to the ad page of Nighthawk app. Therefore you are no longer able to complete initial setup from PC directly wired.  This change in the new firmware is apparently design error.

Message 6 of 7

Re: R8000 does not allow me to log on from routerlogin.net

It might help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 7 of 7
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