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Reset security questions

Cunli52
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Reset security questions

I am trying to access my netgear account in order to block certain websites however I'm not able to answer the two security questions. Where do I go from here? Thanks in advance. 

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
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plemans
Guru

Re: Reset security questions

The recovery questions are there if you've forgotten the password. 

Problem is, if you didn't set them up (or don't know them) they still ask the questions but there isn't a correct answer. 

If that's the case, you'd need to factory reset to get back to the defaults (and reinstall it)

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000

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plemans
Guru

Re: Reset security questions

The recovery questions are there if you've forgotten the password. 

Problem is, if you didn't set them up (or don't know them) they still ask the questions but there isn't a correct answer. 

If that's the case, you'd need to factory reset to get back to the defaults (and reinstall it)

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000

View solution in original post

Message 2 of 3

Re: Reset security questions


@plemans wrote:

The recovery questions are there if you've forgotten the password. 

Problem is, if you didn't set them up (or don't know them) they still ask the questions but there isn't a correct answer. 

If that's the case, you'd need to factory reset to get back to the defaults (and reinstall it)


And then, when you set the thing up again, try to remember the answers to the questions you provide.

 

Or you can see if it is possible to disable password recovery.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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