Orbi WiFi 7 RBE973
Reply

X6 R7900 not giving correct internet speeds

Tacocopter
Tutor

X6 R7900 not giving correct internet speeds

Recently upgraded my internet package from 175down to gigabit. I've been able to hit my gigabit speed when directly connected to my modem but I can't get close when using my router.  Usering wired connections on all devices I'm testing my speed with.  Also the internet speed test on the router (under QoS settings) has never hit more than 450mbps.  

 

I've restarted the modem and router multiple times.  Tried different cables and ports.  QoS is turned off. 

Model: R7900|Nighthawk X6 AC3000 Tri-Band WiFi Router
Message 1 of 6

Accepted Solutions
plemans
Guru

Re: X6 R7900 not giving correct internet speeds

Firmware on your router?

What modem are you using?

have you tried factory resetting your router and starting over? occassinoally the prior qos settings are retained and limit speeds.

If you factory reset, push and hold reset while the device is fully powered on. It should take 7-15 seconds but the lights will change when you've held it long enough. 

View solution in original post

Message 2 of 6

All Replies
plemans
Guru

Re: X6 R7900 not giving correct internet speeds

Firmware on your router?

What modem are you using?

have you tried factory resetting your router and starting over? occassinoally the prior qos settings are retained and limit speeds.

If you factory reset, push and hold reset while the device is fully powered on. It should take 7-15 seconds but the lights will change when you've held it long enough. 

Message 2 of 6
Tacocopter
Tutor

Re: X6 R7900 not giving correct internet speeds

Firmware version:  1.0.3.18_10.0.42 with no updates available

Mode is Netgear CM1200

 

I'll attempt a factory reset soon when the internet is not in use. 

Message 3 of 6
Supertester
Guide

Re: X6 R7900 not giving correct internet speeds

Make sure you reboot the router right after the factory reset is complete.

Model: R7900|Nighthawk X6 AC3000 Tri-Band WiFi Router
Message 4 of 6
Tacocopter
Tutor

Re: X6 R7900 not giving correct internet speeds

Looks like a factory reset fixed everything.  I feel so silly that I didn't try it earlier.

Message 5 of 6
plemans
Guru

Re: X6 R7900 not giving correct internet speeds

glad to hear you got it working!

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 1759 views
  • 1 kudo
  • 3 in conversation
Announcements

Orbi WiFi 7