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Forum Discussion

azolivas's avatar
azolivas
Aspirant
Apr 28, 2017
Solved

router and ismart camera

I have been using the iSmart Keep camera for over two years now with no issues.  Just a few weeks ago the camera stopped responding.  I have tried resinstalling with no luck.  The netgear genie says its connected and the ismart app says that installation was successful however I can't access the camera.  I tried the camera on other peoples non netgear wifi routers and they work fine.  Ismart tech support can't figure it out.   They said to make sure i am connecting to 2.4 ghz channel which I am.  They said to shut off smart connect which I have.  For some reason this camera will not work with my wifi router anymore.  Any ideas? 

Troubleshooting
  • JamesGL's avatar
    JamesGL
    May 04, 2017

    Hi azolivas,

     

    1. How do you access the camera? Is it via the web browser or via the app?

    2. Can you see the camera under attached devices?

    3. What is the firmware version of the router?

    4. Try to reboot the router and change the channel of 2.4Ghz to 1,6 or 11.

2 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    May 04, 2017

    Hi azolivas,

     

    1. How do you access the camera? Is it via the web browser or via the app?

    2. Can you see the camera under attached devices?

    3. What is the firmware version of the router?

    4. Try to reboot the router and change the channel of 2.4Ghz to 1,6 or 11.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      May 09, 2017

      Hi azolivas,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.