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Forum Discussion

Retired_Member's avatar
Retired_Member
Jan 14, 2021

5G wrong Password Tried many fixes all fail

Hi, I have an new replaced EX7700 Extender with latest software V1.0.0.210.  Every day or so it disconnects from my 5G router and connects to 2G.  When I try to go back to 5G it says wrong password.  I shut it off and turn it back on and it is good for another day or so.

 

I've seem many fixes none of them work.  I just went to my Cable company who gave me a new Arris TG3452 router and it still has the wrong password ewrror on my Netgrar Nighthawk.

 

Any suggestions... 

 

Thanks

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 14, 2021

    try installing version .206 of the firmware to the EX7700. I've read of several people with issues on the .210 firmware. 

    So install 206, then do a factory reset. during the reinstall, disable auto-update. 

    try that first

    • Retired_Member's avatar
      Retired_Member
      Jan 14, 2021

      Thanks!  Found the .206 file downloaded and updated ( backdated the extender) factort reset as I was setting it up it asked for passwords for my 2G and 5G ( they are the same) and then tried to connect, came back with 5G password incorrect, I tred again and it took the 5G and I am now connected to 5G.

       

      I'll keep my fingers crossed and see over the next few days if the issue is fixed.  Double check it did ask me to auto update a couple of time, and I've disabled auto update and it is still at the .206 file.