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darklink2368's avatar
darklink2368
Aspirant
Mar 11, 2024

Devices Won't Connect after Router Reboot

I'm having this issue where I've rebooted and reset my router but my devices won't be able to connect to it and it just shows that there is no internet. I've also tried resetting my modem and same thing happens. I've turned off the 2.4GHz frequency and devices seems to connect fine to the 5.0 GHz frequency. When I turn the 2.4GHz back on with the default name/password, it works just fine. But when I switch it back to the old name/password that's when the issues start happening. I'm assuming it's because I have 30+ devices trying to connect all at once, but I'm hoping there's a way to fix this without having to reset each of those devices. 

 

Device is running the latest firmware.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 11, 2024

    What brand and model# devices do you have all connected at once? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

     

    MAC Address Randomizers:
    https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, Traffic Meter.

     

    What channel configurations are currently set on the router? And Advanced settings? 

    Is Smart Connect enabled or disabled? 

    Any Wifi Neighbors near by? If so, how many?

     

    Has a factory reset and setup from scratch been performed since last FW update?