Office No Modem Just Ethernet Port on Wall

[bluejway]

I tried to set up the Nighthawk AX12 in my university office. There’s no modem, just an ethernet cable coming out of the wall. I registered the AX12’s Mac Address with our university server as required, but the set up fails. No Internet connection. 

Any suggestions? 

[Razor512 · Accepted solution]

While you will be under a double NAT, (no avoiding it in that case), make sure you give then the MAC address for the WAN port (available on the advanced tab of the router page).

Also, does the university heavily restrict network traffic, e.g., only allowing a small number of ports to be used, in addition to a restriction for a wide range of traffic types?

[plemans]

Suggestion? 
Check a little more with your university network/it department. 

Maybe the wrong mac is registered, maybe they haven't authorized it appropriately. 

when things are connected to university setup, its usually something in their firewall/setup that needs to be addressed. 

[Razor512 · Accepted solution]

While you will be under a double NAT, (no avoiding it in that case), make sure you give then the MAC address for the WAN port (available on the advanced tab of the router page).

Also, does the university heavily restrict network traffic, e.g., only allowing a small number of ports to be used, in addition to a restriction for a wide range of traffic types?

[bluejway]

It's fixed

[michaelkenward]

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@bluejway wrote:

It's fixed

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Care to share how, so that you can help anyone else who turns up here with the same problem?

Did you follow the suggestion from @Razor512?