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Forum Discussion
Orbi
Mar 05, 2019Star
RAX80 Firmware V1.0.1.56_1.0.23 needs work!
Not even sure where to post this since my model number is RAX80. Anyway, the QOS sucks, and the DHCP must be screwed on firmware Firmware V1.0.1.56_1.0.23. Or the http interface doesn't update if y...
Christian_R
Jun 06, 2019NETGEAR Employee Retired
Please note that there is a new firmware version available: https://kb.netgear.com/000060970/RAX80-Firmware-Version-1-0-1-58
~Christian
Sanjonline
Jun 07, 2019Tutor
I have been having the same issue ever since firmware v1.0.1.40 has come out (v1.0.1.36 worked but is missing features), the router is a massive paper weight, It works for about 45 minutes before it resets itself, now with this latest fimware soon as it tries to save the settings after restorig the config it just reboots and goes back to factory defaults. Worse still now I can't even go back to the the firmware that originally worked, because the router just reboots during the firmware update. This is probably one of the worst I have seen from all of the routers I have tested and owned from netgear over the last 10 years, which makes it very dissapointing for Netgears most expensive router. If this isn't enough to make you want to through the device of the 26th floor balcony then add the fact I can't even get support on the damn thing as the serial number on the back has only 12 characters, with netgears equipment requiring 13 characters to register the device on the MyNetgear account.
I have noticed Netgears new products are rushed to market before properly being tested, because I always seem to get invited to the beta test of the products 6 - 8 months after the products have hit the market. Buy that time you have had enough people complain about the product and basically buy something else because it doesn't function as you would expect.
I would have thought beta testing would have been done before the product is released rather then nearing the products EOL and why would netgear really want to waste time fixing a product that is going to be replaced. This is probably why Netgear only give support for 90 days on its products before they make you pay for it, its just less frustrating, quicker and cheaper to buy their new product than dealing with their multi tier support and paying the extra for support after the 90 days, which 90% of the time your issue doesnt get resolved, and you just end up RMA'ing the thing, to get it replaced with a product that has just as much issues as what you gave in the first place.
- Christian_RJun 10, 2019NETGEAR Employee Retired
Hello Sanjonline,
I'd like for support to reach out to your for assistance. If you wish to be contacted by support, please send me a message with your contact info and serial number.
~Christian