Im setting up VPN configuration on my router. I downloaded and configured the sofware. Changed the connection name and not able to connect. The default ports are 12973 on "TUN and 12974 on "TAP" when i check to see if my port is open on https://www.canyouseeme.org/ theyre closed. I'll call my ISP to open them but not sure if that is the only reason why im failing to connect? Or if thats even the issue?
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
