NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ax5400 USB3 not working
firmare is 1.1.4.28
the usb3 is not working. of course, I am a month out of the yearly warranty. this is the second time this has happened to me with this same router. are these prone to failure, or am I just lucky? I am not in the mood to reset the whole thing to *hope* it starts working again. is there a fix, or do I write off this company for making routers that need to be replaced yearly for over $200?
8 Replies
rax54v2
revenantananias wrote:
the usb3 is not working. of course
Not working doesn't tell us much. Can you provide more details?
Which USB3? Storage? Printer? Several devices?
Just another user with time on their hands.
sorry, it is a hard drive. the usb light for usb on the router does not turn on anymore, but the drive works fine if plugged into a computer. I even tried another hard drive in the usb3 slot to be sure. both work on my computer, neither turn the light for usb on the router. I have restarted the router twice (no factory reset)
One problem with USB storage is that it needs power. Routers can have a hard time delivering enough power. PCs
Does your drive have a separate power supply? Does it appear in Netgear's list of USB drives that work?
ReadySHARE USB Drives Compatibility List | Answer | NETGEAR Support
That is not complete and is not up to date.
The bottom line is that the router's USB is a poor man's network storage. Not something to take all that seriously.
You said that you aren't keen to reset the device. Unfortunately, that would be the first thing that Netgear would ask you to do. You can always save the settings before you try this. Then if nothing happens you can restore the settings.
Just another user with time on their hands.
