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Forum Discussion
Solved
Cannot log in to Orbi App (issue arising again)
This issue has arisen before but none of the fixes then have worked for me. After a gap of a month or so with successfully using the Orbi app to check the status of my network, I needed to use it ag...
Hi PJK56
Welcome to NETGEAR Community!
Kindly turn off and on the router then try logging into the orbilogin.com. If it will not accept the password, please follow the steps from this link to recover the admin password
https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-password
May we please know the model number of your Orbi System?
Was there a firmware update prior the issue re-occur? What is the firmware version?
Have you tried factory resetting the router?
Regards,
Blanca
Community Team
Hi PJK56
Welcome to NETGEAR Community!
Kindly turn off and on the router then try logging into the orbilogin.com. If it will not accept the password, please follow the steps from this link to recover the admin password
https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-password
May we please know the model number of your Orbi System?
Was there a firmware update prior the issue re-occur? What is the firmware version?
Have you tried factory resetting the router?
Regards,
Blanca
Community Team
Hi Blanca_O
Very many thanks for your message. I still cannot get the Orbi app to work at the moment. However, I managed to trigger a firmware update on the Orbi from my iMac and could then follow the procedure you pointed me to, to reset my password. I might be able to use the Orbi app now but working from the iMac is fine for me, so happy to close this.
Best wishes
PJK56