Orbi Device Manager shows every device multiple times in list

[SvenSimons]

The Device Manager on the Orbi App is showing each device multiple times in the list. Anyone else seeing the same behavior?

[TEE-GEE · Accepted solution]

I completed the erase/reset settings and new setup processes. I believe this has fixed it.

Number of connected devices has returned to normal

Wifi performance has improved.

[Christian_R]

Hello SvenSimons, 

May you try reinstalling the Orbi app to see if there are any improvements. 

Thanks,

Christian 

[SvenSimons]

Hi,
Just reinstalled the app.
No change.
Devices appear multiple times in the list.
See new screenful.

Greetings,

Sven

[Christian_R]

Hi SvenSimons, 

Thanks for getting back. You may perform a factory reset on your Orbi units and going through the setup assistance again to see if the issue persists. 

Christian 

[TEE-GEE]

Also having the same issues, watching this conversation with interest.

• My app shows each device connected 4 times
• Orbi web based login does NOT show multiple connections per device
• Some devices are not showing on ether the app or web based login
• The Wifi performance is significantly diminished
• Reinstalling the app did not change anything

[TEE-GEE · Accepted solution]

I completed the erase/reset settings and new setup processes. I believe this has fixed it.

Number of connected devices has returned to normal

Wifi performance has improved.

[SvenSimons]

Yes, resetting the Orbi completely and install as new solved the issue.