RBR 50 -- Smart parental Controls option gone from Orbi app

[UnclePauly]

I've got an RBR50 + 1 x satellite. Been working fine for months.

I opened a 1 year smart parental controls contract in Dec 24. Working like a dream.

I upgraded the FW in my Orbis yesterday (not sure if that's related to the problem below).

Now -- for some reason -- I cannot find in the Orbi app the option to manage smart parental controls.

It's vanished!

However, hwen i go to My Subscriptions I can see my contract is there and valid till Dec '25

Smart controls are currently working -- kids cannot get to naughty sites.

But where is the option and why isn't it in the main home screen anymore?

[UnclePauly · Accepted solution]

Jeez I went out for 40 minutes, came home, reloaded the Orbi app (I'm on 2.42.1.16 btw) on my iPhone (which I'd done many times already) and lo and behold the Parental Controls option has miraculously returned.

I'm a former TSE (Novell) so I know a lot of you will be saying 'yeah, right' !

...but seriously I did nothing . . . maybe my phone lost the connection to the RBR50 just as I was rummaging around the options  . . .maybe NG had a glitch on their subscriptions server backend just as I was doing this. 

We'll never know!

[FURRYe38]

Has a factory reset and setup from scratch using the Orbi app been performed since last update?

[UnclePauly · Accepted solution]

Jeez I went out for 40 minutes, came home, reloaded the Orbi app (I'm on 2.42.1.16 btw) on my iPhone (which I'd done many times already) and lo and behold the Parental Controls option has miraculously returned.

I'm a former TSE (Novell) so I know a lot of you will be saying 'yeah, right' !

...but seriously I did nothing . . . maybe my phone lost the connection to the RBR50 just as I was rummaging around the options  . . .maybe NG had a glitch on their subscriptions server backend just as I was doing this. 

We'll never know!

[FURRYe38]

Maybe some back end Orbi app/SPC services issues as well. Glad it's working now. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡