RBR 750 Unable to connect to router

[rleone31]

I keep getting the error message "We can't find your Orbi". I have unplugged the internet cable, unplugged the Orbi, rebooted the system and it still does not connect. I don't know what else to do. Please help.

[FURRYe38]

Been a known problem and NG is aware of it. 

If your using Apple devices, you can try this:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

Otherwise, please be patient while NG resolve this issue with the Orbi app. 

[Sauzarob]

I am also having this same issue.  Is there an update on a resolution?  I tried the work aroudn but that was unsuccessful

Thanks,

Rob

[MasakiKoi]

Work around it is to do a hard reset (factory reset).

Netgear if you are reading this.....The new Orbi app update for the iPhone last night 5/12/22 did NOT solve the problem!!!!.  Orbi app version 2.17.0.171.  App still not able to connect to router.

Error message......"We can't find your Orbi".   Fix it please!!!

[FURRYe38]

FYI:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...