Satellites no longer showing on Network Map within iOS Orbi app

[DeanB1452]

I just updated RBR50 and 2 RBS50's to FW 2.7.2.102 from 2.7.1.60.  I have an additional RBS20 on FW 2.6.1.38.  One RBS50 and RBS20 are on ethernet backhaul.  One RBS50 is wireless backhaul. 

Within the iOS app (version 2.7.4.1) I can see all my attached devices, but the Satellites are not visible on the app.  GUI shows the satellites are connected with good connections. 

If I look at a device within device manager on the app, if it is connected to the router it shows up as "Connected to RBR50 2.4GHz (or 5GHz) Wifi."  If I look at a device that is attached to one of the satellites it shows all the other information except for which device that it is connected to. 

I have rebooted and power cycled all the units and uninstalled and reinstalled the app onto my iPhone.  Did not do a factory reset as I have many IP reservations stored on the router.  Any other suggestions or should I wait it out until an app update fixes this issue?

[DeanB1452 · Accepted solution]

Ultimately did a factory reset on the router and the satellites are now showing up in app.  I saved a copy of current settings before I did a factory reset, but was unable to restore from backup so back to the drawing board to reserve IP addresses.

[DeanB1452 · Accepted solution]

Ultimately did a factory reset on the router and the satellites are now showing up in app.  I saved a copy of current settings before I did a factory reset, but was unable to restore from backup so back to the drawing board to reserve IP addresses.

[Steven_Farkas]

Factory reset didn't work for me and I didn't try rolling back the firmware (as I had just updated) but as my satellites are online and working, I'll just live with them not showing on the network map. Annoying though and hope it fixed in a future app update.

[Candicetornquis]

I am having the same issue and I’ve done everything

[FURRYe38]

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

OR https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

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@Candicetornquis wrote:
I am having the same issue and I’ve done everything

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