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2.4GHz Speed Horribly Slow, 5GHz is Great! Would love some suggestions
Hey Folks, Just installed an Orbi Pro mesh network system for my business. We have one router, 3 indoor satellites and one outdoor satellite. We are experiencing serious upload/download speeds on...
Just to give everyone an update. I was with Netgear support for almost 3 hours today working through this. Our current fix for this issue is to create a separate SSID for the 2.4 and 5 GHz band. I have connected the tablets to the 2.4 SSID band and has dramatically increased the speed of the tablets. They are now downloading at 20 mbps which is way better than 2-3 megs. Customer support should be following up with me on some other issues with the network but didn't want this to be another thread without some sort of answer.
Thanks,
AJ
Thank you ajnealey for choosing Netgear Orbi Pro wifi mesh system. It appears your wireless envirorment is congested.
Could you please use some wifi scanner tool which will give idea how your wireless environment is. inSSIDer is one tool you can use.
You can choose the less the congested channel and see if it improves.
Meanwhile you can send the debug logs:
1. Access to Orbi Pro UI by https://<ip address of Orbi Pro>/debug.htm
2. Click on start capture.
3. Connect your Lenovo Tab
4. wait for at least few 1-2 mins before save the debug logs.
You can upload debug logs onto google drive and send me a link via PM.
Thanks,
Raghu
Just to give everyone an update. I was with Netgear support for almost 3 hours today working through this. Our current fix for this issue is to create a separate SSID for the 2.4 and 5 GHz band. I have connected the tablets to the 2.4 SSID band and has dramatically increased the speed of the tablets. They are now downloading at 20 mbps which is way better than 2-3 megs. Customer support should be following up with me on some other issues with the network but didn't want this to be another thread without some sort of answer.
Thanks,
AJ
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