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I have an RBRE960 and 4 satellites and they keep showing as "disconnected" even though they aren't

swellvue
Tutor

I have an RBRE960 and 4 satellites and they keep showing as "disconnected" even though they aren't

So, I have an RBRE960 with 4 RBSE960s and I have rebooted the system multiple times and the 4 sats show as "offline" even though it looks like some devices are connecting to them... the system isn't working properly (firmware 7.2.6.21) even though it  has in the past shown as all connected.    I also have problems where wifi just shuts off for some period of time and then turns back on.   

 

Any help on how to get this working again?

 

No, I haven't moved the units from where they where working before

No, I haven't updated the firmware recently, it's been on 7.2.6.21 for awhile

 

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FURRYe38
Guru

Re: I have an RBRE960 and 4 satellites and they keep showing as "disconnected" even though

Where are you seeing this disconnection at? On the RBRs web page or Orbi app?

If Web page, is this seen in different browsers?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)?

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

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