Our house got demolished and rebuilt. Before the demolition. I removed the black nbn box and kept it. While we were renting during the new house build I purchased the orbi and was using it successfully connected to the nbn box at the new house.
Now we have returned to the newly built house. NBN technian has come to connect the pit to. The house then another technician to install the NBN box that I put aside at the start. All 4 lights in the NBN box are one. My ISP (more Telecom) have said everything is connected now and have sent me my username and password. I am following the same steps as I did while I was renting but I can't seem to connect. Keeps saying no internet connection after entering the username and password.
I have tried resetting both the nbn box and orbi. Uninstalling and reinstalling the app on my phone. Forgetting and removing the old WiFi network from my phone. Tried orbi login.com and entering the details through there. I changed the orbi to AP mode but then my connection to the orbi would keep dropping and won't stay connected.
I'm pretty lost atm. The orbi was working just last week at the rental property. I'm thinking maybe NBN made a mistake? Maybe after the house being demolished and rebuilt meant i needed a whole new nbn box to that property?
Re: ORBI RBR 350 can't connect via PPPoE on NBN HFC
The traditional trouble-shooting technique is to connect a computer of some sort directly to the Internet Service Provider device. I would call the ISP and ask how the customer is supposed to verify that their network is delivering service.
Needing a user name and password is an added wrinkle.
