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spextreme's avatar
spextreme
Aspirant
Jan 21, 2025

ORBI RBR750 - Satellite will not connect

I've been stuck on this for a while, scoured the web for anything, and tried them all.  I purchase the ORBI system back in June of 2024.  When I got them I set up the router and connected the satelli...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 24, 2025

I use this PDF process for upgrading and downgrading: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

 

Ethernet connected PC.

MS Edge or Firefox browser

 

Be sure your unpacking the FW file from the .zip file. Don't attempt to use the .chk file. Just navigate to the .chk file in the RBRs FW WEB UI and select it there and the browser will send it to the RBR. 

spextreme's avatar
spextreme
Aspirant
Jan 25, 2025

Still no luck but here are some more details with steps tried.

1. I downgraded the router to 6.14.3 which date-wise was 12/2022 so I thought that would be old enough.  That still didn't get them to connect

2. I downgraded further to 6.11.1 which was 10/2022 and still no connection.

3. Have the router and satellite next to each other on the same desk. Booting the satellite always comes up blue but the web shows no satellite

 

4. I used the web to add a satellite. The route starts blinking, but the web always reports, "Satellite setup failed." I don't see any other details, and the log log doesn't show anything.

 

Does anyone have any other things to try?  I'm willing to try anything.

 

Thanks for all the help so far.

Steve

 

  • spextreme's avatar
    spextreme
    Aspirant
    Jan 25, 2025
    Well let me first say thank you for all that offered suggestions. I did try all and got me thinking differently. Also I learned a ton. Thank you all.

    Now I can’t tell you what happen or how it fixed but randomly tonight I checked the app and it asked to upgrade the firmware. This surprised me but now I have a working satellite. I did upgrade the firmware and everything is now working.

    If I had to guess what fixed it I believe it was downgrading the firmware and a factory reset of the satellite. That was the last two things I did.


    Thanks again for all the support.
    Steve