One Windows 10 Computer Can't See/Connect to Orbi Network

[semiluddite]

My laptop will recognize my neighbors' wifi networks but not my Orbi RBR750.  I already uninstalled and reinstalled my Intel AC-7265 driver and restarted my laptop but that did not change anything.  The wireless adapter is up to date.  How can I get my laptop to connect to my Orbi network?

[Mikey94025]

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@semiluddite wrote:

My laptop will recognize my neighbors' wifi networks but not my Orbi RBR750.  I already uninstalled and reinstalled my Intel AC-7265 driver and restarted my laptop but that did not change anything.  The wireless adapter is up to date.  How can I get my laptop to connect to my Orbi network?

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Try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older 2.4Ghz wireless devices:

1. Go to the web admin portal at http://orbilogin.com/
2. Click to the Advanced tab, Advanced left menu, Wireless Settings
3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
4. Press Apply

See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

1. Go to http://orbilogin.com/
2. Click to the Advanced tab, Setup left menu, Wireless Setup
3. Uncheck "Enable 2.4G" under the top Enable AX section
4. Press Apply

[semiluddite]

Before I do that, will that decrease the speed of my WiFi connection?  I am also using two desktops, 3 smartphones, and 2 iPads on this WiFi network.

[Mikey94025]

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@semiluddite wrote:

Before I do that, will that decrease the speed of my WiFi connection?  I am also using two desktops, 3 smartphones, and 2 iPads on this WiFi network.

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I don't think it will make any noticeable speed difference.  It is also only changing the 2.4Ghz connection whereas many of your more modern devices are probably using 5Ghz.  Furthermore, this is first a test to see if this will fix your connectivity issue and completely reversible (just restore the old settings).

[plemans]

You said you uninstalled/reinstalled the driver for the AC7265. What actual driver version is installed? If it was the automatic one from windows or your computer manufacturer, I doubt it was the latest one. windows and computer manufacturer's aren't good about updating those. 

I'd go directly to intel's site and download the driver for it. 

https://www.intel.com/content/www/us/en/products/sku/83635/intel-dual-band-wirelessac-7265/downloads...