My Orbi AXE11000 has worked fairly well for the past year. It has three satellites in total, however recently it's become extremely unstable. This is $2000 in gear! I'm using what I believe is the latest firmware 6.3.7.10, and no luck. I've tried factory resetting all satellites, and it works for about a day, then it begins to fail all over again. I've looked for solutions online and I can't seem to find anything that can solve the problem. What I do see are lots of complaints and no solutions and little documented help from Netgear in this community. Does anyone have a solution besides class action?
Re: Orbi 960 Fails to connect and has become unstable
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Re: Orbi 960 Fails to connect and has become unstable
What to you mean by "it begins to fail"?
I highly recommend getting the beta:
"You're Invited! Orbi RBK75x/RBK85x/RBK86x/RBKE96x Beta Firmware Testers Needed. To participate in testing this trial firmware, please click HERE. "
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
What channel configurations are currently set on the router? Any Wifi Neighbors near by? If so, how many?
My Orbi AXE11000 has worked fairly well for the past year. It has three satellites in total, however recently it's become extremely unstable. This is $2000 in gear! I'm using what I believe is the latest firmware 6.3.7.10, and no luck. I've tried factory resetting all satellites, and it works for about a day, then it begins to fail all over again. I've looked for solutions online and I can't seem to find anything that can solve the problem. What I do see are lots of complaints and no solutions and little documented help from Netgear in this community. Does anyone have a solution besides class action?
Re: Orbi 960 Fails to connect and has become unstable
I've tried to respond to this several times and the send keeps failing. For starters I'm using firmware version V6.3.7.10_3.3.3 I've made sure that all three satellites have the same firmware version. I reset everything to factory and started over and while all of the satellites are now connected and I seem to have good signal, the router will not connect to the internet. I first attempted to connect directly to Starlink via ethernet cable and I tried two different cables and that didn't work.
I was previously using a PepWave Max Transit Duo modem connected to both Starlink and dual cellular cards and for the past year all was working fine, until in recent days the satellites kept dropping the connection and I couldn't reestablish a connection between my various Mac computers, my iPhone. They couldn't connect to the Orbi satellites no matter what I tried. I could however establish a direct connection to the Starlink, no problem.
I'm in about a 7,000 square foot house in a rural environment, there is no other WiFi interference as there is nobody around. This is an ICF house with a lot of stone. I've continually had good signal throughout the house and this system worked just fine until it started to have these glitches. At the moment, none of the satellites are communicating with the router again and I'm back to square one.
Re: Orbi 960 Fails to connect and has become unstable
Does the front LED on the RBR turn on PINK when this happens?
If your using Starlink, be sure there services and hardware are working well. There are others in this forum with Starlink and have posted about problems using that ISP.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. There is a difference between STP and UTP cabling.
Also been mentioned that using a non managed GB LAN switch in-between the RBR and Starlink adapter can help as well. There a thread on this here too somewheres.
I would sign up for the Beta FW as well. It's good stuff.
Re: Orbi 960 Fails to connect and has become unstable
Thanks-
I signed up for the beta, but no response yet. I'm using the same cable since the day I got it. I've tried another cable and there is no difference. I've monitored Starlink's signal and it's fine. I'm using it as I write this. Starlink doesn't seem to be the problem, nor is the PepWave. I've tried connecting both directly to the PepWave and directly to the Starlink and nothing works. There are no settings I can find that would cause this problem. The color of the light is currently magenta.
The satellites are connecting and disconnecting intermittently. This seems like a failing product, which shouldn't happen this new, ever. Again, everything was working just fine for months, and then suddenly it started to have bugs. Lots of bugs where I was frequently having to reboot to get everything to work.
I appreciate the help. I'm highly frustrated by this experience and Netgear hardware.
Re: Orbi 960 Fails to connect and has become unstable
Starlink recently did some things from what others have posted about that caused RBRs to not work right with there stuff. No idea what they are doing. There the only ones doing this seems like.
I just took my 960 off line from being online for past month with no issues. Mines on the beta as well. Never saw any issues prior beta either but I don't have SL, cable modem and a CAX30 and CAX80 currently. I feel something is going on with the SL ISP on there side causing a mis-handling of the connection between the RBR and there hardware. I'd give the non-managed switch in between the SL adapter and the RBR a try.
Re: Orbi 960 Fails to connect and has become unstable
Thank you, I appreciate all the help. I don't know why it's suddenly become so unreliable. I've been troubleshooting for six hours now and every time I think I'm making progress, I'm back to square one starting all over again.
I first attempted to connect directly to Starlink via ethernet cable and I tried two different cables and that didn't work.
Starlink comes up here from time to time and, as @FURRYe38 hints, is not the easiest think to troubleshoot. It is not your average modem hardware. And there aren't many users who hang out here.
One thought does occur that I haven't seen mentioned, did your previously successful installation involved putting the Orbi into access point mode? You recent attempts to troubleshoot seem to have involved resets, which will have put the Orbi back into router mode.
Re: Orbi 960 Fails to connect and has become unstable
As far as I know, it's always been in router mode. When you connect to Starlink, there is a Starlink Router Bypass mode that sends the signal through to the router. I tried it with the mode on and off. Neither one worked. Right now, at this moment, everything is working and holding stable, however if it's like before, it will suddenly drop the connection between satellites and not allow me to reconnect to anything. The only remedy then becomes a complete reset of the router and all three satellites and I don't have immediate success no matter what I do. It takes several attempts before everything plays nice, it will hold steady for about twenty four hours, then it drops again. I've tried a workaround Starlink, connected directly to cellular via the PepWave Max Transit Duo, and that didn't work either. The problem is, nothing is consistent.
Re: Orbi 960 Fails to connect and has become unstable
Thanks,
I've narrowed it down to the most recent satellite I've added. For some reason it won't hold the primary connection and will only connect via the guest network. I've tried factory resetting and I've checked everything I can think of. It's just the primary network that's become unstable.
Re: Orbi 960 Fails to connect and has become unstable
I've not tried to disconnect the others, but I could see what happens. Yes, they are all on the same firmware version. I've tried factory resetting multiple times. I'm reading horror stories on Amazon reviews of similar problems. I'm worried it might be hardware failing or super-bad firmware. It worked fine for months then the problem began over time and progressively got worse. Now it won't connect at all.
Re: Orbi 960 Fails to connect and has become unstable
Hey, just wanted to chime in and give you a tip to try. I've had nothing but issues with 6.3.7.10 and also with one of the beta firmwares. What worked before and is working great for me now is going back to firmware 6.3.7.5. I rolled back to that about 45 days ago and haven't had one issue. Before going back, I had random restarts daily, reloaded the firmware multiple times with the same results. Check your logs as well, since mine were complete filled with DOS attack logs on 6.3
.7.10 and the beta and are complete gone after rolling back to 6.3.7.5. Might be worth trying..
Re: Orbi 960 Fails to connect and has become unstable
Thanks for the advice. It's been stable for the past few days, but I don't have much confidence in the the current firmware, so I may do just that and roll it back. I appreciate the advice.
Thanks for the advice. It's been stable for the past few days, but I don't have much confidence in the the current firmware, so I may do just that and roll it back. I appreciate the advice.
