I am having a reboot problem with Orbi AX600. I see where others have this issue, but I do not see that a solution has been found. I am using the Orbi AX6000 Tri-Band Mesh WiFi System (1 RBR850 and 2 RBS850).Since I purchased the system, it has been rebooting itself at random intervals every couple of days or so. Sometimes a few times a day. After about two weeks, it was getting so bad that I did a complete factory reset and went through the setup process again. Everything was fine for about three weeks, and then it started randomly rebooting again. Last night it rebooted, was on for about 10 minutes, and then rebooted again. Tech support has been less than helpful and goes through the usual suggestions, firmware check, reboot, wait, and see. Any suggestions?

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Is the Orbi system operating in Router or AP mode?What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed Try disabling the following and see:Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849

Tried changing the settings. It will take a few days to see if it makes a difference and then which of the settings was causing the issue.

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Currently running firmware 3.2.16.6, ONT is Verizon I-211M-L

Has a full power OFF for 1 minute of the ONT and Orbi system been performed?

Orbi RBR850 rebooting Randomly | NETGEAR Communities

10 Replies

FURRYe38
Guru - Experienced User
Oct 22, 2020
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
- zignice
  Aspirant
  Oct 23, 2020
  Tried changing the settings. It will take a few days to see if it makes a difference and then which of the settings was causing the issue.
  - FURRYe38
    Guru - Experienced User
    Oct 23, 2020
    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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Orbi RBR850 rebooting Randomly