hello, i have RBK852 Orbi router/satalite connected to CM1200 and it has been working great until last night when the wan port is not connecting to the internet. (magenta light)
I used an old router and it works fine with the modem and I called the ISP and they brought a test modem and it worked well with my old router but the Orbi router still would not connect.
I'm suspecting that the Wan port is damaged or hit by a storm (it is connected to a surge protected that is connected to a UPS but still...)
I'm wondering if there is a way to switch the WAN port to use on of the Lan port since it has the capability of port aggregation? has anyone been able to do so?
I did try to enabled Wan aggregation on both the router and the modem and the router still doesn't connect (magenta light)
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Make sure your using WAN port #1 on the CM modem. Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Be sure your using good quality LAN cable between the modem and RBR. CAT6 is recommended.
Thank you both, it still looks like the wan port on. The Orbi is damaged from the lightning struck that hit the ISP tap. When I switched to “bridge mode “ the Orbi router was able to connect to my older router that is working with the modem and speed is reasonable. The issue now is that the satellite is not connecting, not sure if it is because of “bridge mode” Thanks!
