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Forum Discussion
RBR750 Download speeds faster than 10MB/s cause Purple light
I have an RBR750 and two RBS750.
Has anyone run into download speeds over 10MB/s causing the internet connection to die and the router throwing the purple light? This used to happen to me with Adobe Creative Cloud downloads and I assumed it was from that launcher iteself. The issue just happened again downloading a game with the Battle.net launcher. My computer is connected to the router via cat5e through an unmanaged switch. I verified the issue after restarting the router and removing the switch from the chain and experienced the same issue. Once I rate limited the launcher to 8.3MB/s the problem stopped. I have a gigabit connection to my ISP.
9 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the brand and model of the switch?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Current version of firmware is 4.6.911_2.3.5 and I am currently upgrading to 4.6.14.3
The switch is the GS105 (https://www.netgear.com/business/wired/switches/unmanaged/gs105/)
I purchased my modem seperately from the ISP and it is a Netgear CM1000.
I never had and verified that the listed features are not enabled.
The cable is one I assembled myself from a bulk spool and will pickup some Cat6 next time I go out.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
