Our home wifi mesh system is constantly and randomly dropping the wifi signal.
Here is the setup with 2 RBS750 satellites, both on V4.6.5.14:
Hardware Version
RBR750
Firmware Version
V4.6.5.14_2.0.54
GUI Language Version
V3.0.1.2_2.1.30.3
Operation Mode
Router
WIRELESS SETTINGS (GENERAL)
Region
North America
2.4G Channel
Auto (3)
2.4G Wireless mode:
Up to 573.5 Mbps
5G Channel
36 + 40 + 44 + 48(P)
5G Wireless mode:
Up to 1201 Mbps
The house is around 3,500 Sq Ft. with router on top floor and one satellite per floor.
I have rebooted the system many times, reset/reinstalled it, and moved the satellites around without success in fixing the issue. I have not tried to play with the wireless settings yet.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser. Press the back reset button for 15 seconds then release.
And would you monitor the routers IP address/debug.htm page and check the uptime for any changes from what you see one day to another. Wondering if your RBR is rebooting randomly.
I don't see a recent response to this - hoping this means that things have settled down for you are are now working.
In case they are not, I see that you responded that you have a "Spectrum D3.1 eMTA, DOCSIS 3.1 Advanced Voice Modem. ". That's a pretty generic description, but I believe I used to get the same description when I looked - and I actually had something like a Hitron E31T2V1 or E31U2V1 or something in that E31x2V1 model line.
Are you receiving your phone service through the same modem? While not everyone who gets this modem from Spectrum also gets voice service - some do. If you are - whenever you lose your internet/wifi - pick up the phone and see if you have phone service or if you have NO dial tone. If you have no dial tone at the same time, then it's your MODEM silently rebooting/resetting, not the Orbi.
I mention this because I lived through this for months with Spectrum and that modem. When I called - they always said that there is no issue - although there was. It took a while before I was finally able to figure it out - when no dial tone - the modem was rebooting - although all of the lights didn't go out like a normal reboot. It started happening about a year after that modem was put into place.
If you find this is happening - go to the Spectrum store and get a new modem. I went from the E31U2V1 (Ubee manufactured) to the E31T2V1 (Techniciolor manufactured) - and have been rock solid ever since. Hoping the "T" version doesn't crap out after a year like the "U" version did.
I have a the model EU2251 and I do not have voice services with my plan.
I'm still experiencing a lot of disconnections even after doing a factory reset and reinstalling from scratch. I'm running a debug.htm to see what would come out of it.
