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Some devices cannot connect to ORBI RBRE960
In February, I upgraded to the RBRE960 router with one satellite. My new home has many smart features (including 57 smart lights, smart shades, ring floodlight network + additional ring devices, sma...
Newer FW may not be seen by the app or auto updated. Manual FW update maybe needed:
ttps://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
Thanks. This morning all devices were functioning normally again, including my iPhone. Still, I called the ISP and implemented your recommended #2 option on the modem. Will keep fingers crossed that this prevents future problems.
Appreciate the help.
Did you update the system?
I did not update the firmware. I did sign on to the modem webpage, but it also said there was no firmware update. I know that's not accurate, but I am not comfortable going through the manual download steps and, perhaps, having to restore the devices to factory settings. I'm sure I can follow the directions if needed and, if the problem recurs, I'll gather my courage and push forward with it!
Thanks.