Re: AT&T Uverse Cable Not Working With Orbi RBK50 (AC3000)
When connected through my Orbi RBK50, my AT&T Uverse cable is not working. Does anyone know how to get all Uverse receivers working properly with the Orbi router (NOT in AP mode) based on the setup below?
See Attached Network Map Diagram
- If an AT&T receiver is connected directly to AT&T's Pace router/modem, the receiver works fine.
- If an AT&T receiver is connected via my Orbi router, I'm able to watch SD channels however unable to watch any HD channels. The HD channels will come on for approx. 15 seconds, then lose signal and display the screen suggesting I reboot the receiver. After I reboot the receiver, the channel will come on for about 15 seconds again, then lose signal.
I CANNOT run Orbi in AP mode. Using Circle Go to manage our kid's devices is a key reason I selected the Orbi vs a different mesh system.
I have 4 AT&T Uverse receivers located in 4 different rooms throughout our 2-story home. The AT&T fiber optic line comes into the house via our 1st Floor Media Room to an AT&T Pace 5268AC router/modem. The AT&T router/modem connects to a Netgear GS116Ev2 switch. From this switch I connect to the Orbi router, which then connects back to the switch. This switch then distributes to the rest of my home network, connecting to a Netgear GS108 in each room (1st Floor Living Room, 2nd Floor Bedroom, 2nd Floor Office).
Each room has various devices - TV's, Apple TV, gaming devices, Philips Hue, etc. Within each room is a Uverse receiver. Because of this setup, except for the Media Room where AT&T's fiber comes in...it's impossible to connect the Uverse boxes directly to the AT&T Pace router/modem.
The problem is NOT that I'm set up this way. Prior to getting Orbi, the Pace router/modem was connected directly to the Netgear switch in the Media Room, then distributed to the Netgear switches throughout the house (Pace->Switch 1->Switch 2->Uverse Receiver). Our Uverse cable receivers worked fine with that setup. It was introducing the Orbi that caused this issue.
Thanks for any help you can provide!!!
FURRYe38... My apologies if I wasn't more clear re the specific issue...
Other than my Uverse cable TV not working, my Orbi network is functioning very well. The Pace router/modem has delegated network management to Orbi and all of my internal IP addresses are 10.0.0.X.
I've attached a device list from my Pace router/modem - the router is listed as it should be (I'm assuming). The "uverse_NODE..." is the Uverse receiver in the Media Room connected directly to the Pace (only possible to do this in the Media Room). Since it's connected to the Pace it's working fine.
Also attached a partial device list for the Orbi. As you can see, most of the devices I reference on the Network Map are shown here. The devices highlighted in yellow are the other Uverse receivers in the other rooms that are not working.
Let me know if any addt'l info will help you to help me! Thx!!!!
For whatever reason board hasn't been letting me post this reply. Been trying since last Friday. Seeing if posting as image works...
NO, do not turn on the wireless on the PACE.
Also wondering if this Circle app could be causing problems...
This issue is pushing a bit past my tech knowledge so apologies if any of this is nonsensical or redundant…
AP Mode Concerns:
I reconfigured for the Orbi to run as AP last night. As of this morning I’m seeing a few instances of WiFi disconnecting then slowly reconnecting from network - more than just a quick disconnection moment. Maybe the new Orbi as AP configurations need some time to settle down, but a bit concerned if this is going to be a problem. This in addition to the slower wifi speeds I’m seeing could be bad enough to be unacceptable (Circle parental control is, to be reasonable, “just” a feature issue vs these potential service issues).
Pace Configurations Review:
FURRYe38 - I’m sending DM various screenshots of my Pace configuration. These are the configurations when Pace was set to DMZ-Plus to the Orbi as a router. If you wouldn’t mind reviewing them to see if anything sticks out as possibly incorrectly/inefficiently configured?
FURRYe38’s Questions:
Q: “So if you re-configure the orbi for router mode, place it's IP address it gets from the ISP modem into the modems DMZ, this doesn't help make the U-verse devices work?”
A: Correct. Under this configuration the issue is clearly observed to be “via Pace = OK, via Orbi = NOT OK”.
Q: “No switches in the mix”
A: The two types of switches I use (Netgear GS108/GS116) are the only ones in the network. Orbi as router, when U-verse connected through Orbi, tested both with and without those switches came up with U-verse cable not working. When Orbi is router, U-verse cable only works if plugged directly into Pace.
Re NAT:
You mention double NAT… Want to make sure I understand you and you understand what I have on my end. In the testing I’ve done so far there has only been one active router at a time. It’s been either “Pace set to DMZ-Plus and Orbi as router” or “Pace set to router and Orbi as AP”. Wouldn’t a double NAT be if, for example, I set up a cascaded router via the Pace 5268? I haven’t touched that feature on the Pace yet. Below is screenshot of that Pace config screen. If something to consider I’ll need a bit of help doing that.
Different Modem/Router?:
What about using a different modem/router instead of the Pace 5268AC? No idea about any of these, but on dslreports I saw references to 2Wire/Pace 3800HGV-B, 3801HGV, 5268AC or Motorola/Arris NVG589/NVG599. These or another a potential option?
Different Provider?:
Lastly - at least I think! - in about 3 months my initial contract with AT&T will expire. I’ll have the option then to either stay with AT&T, or go with a different provider. Options in my area are Infinity, DirectTV and U-verse. When it comes to this issue I’m having is either Infinity or DirectTV a better/great choice?
Again…thanks a TON for the help on this! I know I’ve been asking a lot of you!
@TeamLevine wrote:
This issue is pushing a bit past my tech knowledge so apologies if any of this is nonsensical or redundant…
AP Mode Concerns:
I reconfigured for the Orbi to run as AP last night. As of this morning I’m seeing a few instances of WiFi disconnecting then slowly reconnecting from network - more than just a quick disconnection moment. Maybe the new Orbi as AP configurations need some time to settle down, but a bit concerned if this is going to be a problem. This in addition to the slower wifi speeds I’m seeing could be bad enough to be unacceptable (Circle parental control is, to be reasonable, “just” a feature issue vs these potential service issues).
Possible that there is and issue with Circle enabled and it's not getting disabled after changing to AP mode. Something to see if you can disable while in router mode, then change to AP mode.
Pace Configurations Review:
FURRYe38 - I’m sending DM various screenshots of my Pace configuration. These are the configurations when Pace was set to DMZ-Plus to the Orbi as a router. If you wouldn’t mind reviewing them to see if anything sticks out as possibly incorrectly/inefficiently configured?
Will check them out when the picture gets approved.
FURRYe38’s Questions:
Q: “So if you re-configure the orbi for router mode, place it's IP address it gets from the ISP modem into the modems DMZ, this doesn't help make the U-verse devices work?”
A: Correct. Under this configuration the issue is clearly observed to be “via Pace = OK, via Orbi = NOT OK”.
Q: “No switches in the mix”
A: The two types of switches I use (Netgear GS108/GS116) are the only ones in the network. Orbi as router, when U-verse connected through Orbi, tested both with and without those switches came up with U-verse cable not working. When Orbi is router, U-verse cable only works if plugged directly into Pace.Ok.
Re NAT:
You mention double NAT… Want to make sure I understand you and you understand what I have on my end. In the testing I’ve done so far there has only been one active router at a time. It’s been either “Pace set to DMZ-Plus and Orbi as router” or “Pace set to router and Orbi as AP”. Wouldn’t a double NAT be if, for example, I set up a cascaded router via the Pace 5268? I haven’t touched that feature on the Pace yet. Below is screenshot of that Pace config screen. If something to consider I’ll need a bit of help doing that.
Your in a double nat condition with the Pace and Orbi acting in router modes. Something to ask ATT about and see if they can give some info about connecting another router to there system.
Different Modem/Router?:
What about using a different modem/router instead of the Pace 5268AC? No idea about any of these, but on dslreports I saw references to 2Wire/Pace 3800HGV-B, 3801HGV, 5268AC or Motorola/Arris NVG589/NVG599. These or another a potential option?
Recommended to have a stand alone modem if possible, however if you have additional TV or Phone services with the ISP, it may not be possible. Are these UVerse devices appart of the ATTs media service or something you added?
Different Provider?:
Lastly - at least I think! - in about 3 months my initial contract with AT&T will expire. I’ll have the option then to either stay with AT&T, or go with a different provider. Options in my area are Infinity, DirectTV and U-verse. When it comes to this issue I’m having is either Infinity or DirectTV a better/great choice?
Cable would be preferred. With cable you can by your own modem, as long as it's on the ISPs supported modems list. Then you can get you a stand alone modem and will probably avoid all of this.
Again…thanks a TON for the help on this! I know I’ve been asking a lot of you!
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