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Forum Discussion
Cannot access RBR50 - Factory Reset no access - Unfamilar Security Questions
I just purchased an Orbi RBR50 from a friend of mine who was using the system just fine. They factory reset it before giving it to me, and I have been trying to set it up with no luck. I have been trying to get into the web client {orbilogin.com} setup and it is not working. I have factory reset it myself multiple times, tried the 30-30-30 method to fully clear it, and the only thing connected is my PC. The login page loads but admin and password will not work as the login credentials regardless what I do. Then when this fails 3 times, it asks for the Serial Number and security questions that neither I or my friend setup.
So to summarize my problem, I need to login to my Orbi RBR50 to set it up and a factory reset is not resetting the admin access {admin, password} and the recovery asks for security questions that were not setup in the first place. I have tried multiple browsers, multiple computers, with and without access to the internet, and even from the Orbi app and nothing has worked. I would try updating the firmware manually but that requires access to the router portal. I need to know what to do to fix this and Netgear support won't help as it is out of the "free" support window so any assistance would be much appreciated.
1 Reply
This is correct. After a Factory Reset, the web credentials should return to "admin" and "password" (all lower case). And, when login is rejected three times in a row, the Password Recovery screen is supposed to come up.
When doing the Factory Reset, do you observe the color of the Power LED on the back (next to the power cable)?
With the power LED green, when the Reset switch (inside that tiny hole) is pressed for several seconds, eventually the LED is supposed to turn amber and then begin to blink. After releasing the Reset switch, the Power LED should turn green again and the router should go through the boot proess lasting about two minutes. Is this what you observe?
Another sign that the router has been Factory Reset is the WiFi credentials will match what is printed on the bottom of the case. The WiFi name (SSID) will be the letters "ORBI" plus a two digit number and the password will be two random words plug a number. It should be possible to log into the router using these WiFi credentials from any WiFi device.
