Cannot connect my Carrier Infinity Thermostat

Question

I have a Carrier Infinity Thermostat that used to connect to internet with no problems on my previous 2 routers (Previous Century Link and Netgear routers). Now, it cannot connect to my Orbi, despite that it shows on my connected devices list when I log into my orbi router.

Anybody else had this problem? Any solutions?

DarrenM · Answer

Have you checked if it needs to be connected to a certain band at all times some smart devices do not like mesh networks.

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DarrenM

DavidShawP · Answer

I had that problem with my Ring devices. &nbsp;It turns out they are on 2.4 GHz only and need a channel between 1-11. &nbsp;I set the channel manually and it works well now. &nbsp;You could try that.

HR21 · Answer

Thanks for the tip. I tried to maulay select the 2.5G band to channels 1, 6 and 11.. tried all 3 but did not work.

HR21 · Answer

One more thing I need to change in my original post. I actually cannot see it connected ever on my device list when I log in to my router.

st_shaw · Answer

Look for the post on here by&nbsp;khad&nbsp;showing how to create separate SSIDs for 2.4 and 5 GHz. &nbsp;Create separate SSIDs. Connect thermostat to one SSID (probably only works on&nbsp;2.4G). &nbsp;Then you can see if it stays connected after restoring to a single SSID.

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Cannot connect my Carrier Infinity Thermostat

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