Cant connect

[melannie_mark]

Just got the RBR40 Router with 2 satalites. I went throught the process of setting it up. Got both satalites to glow blue and I can see the router name on my wifi list of networks but when i click on it to use it nothing happens. no internet..... and on my laptop same thing i can see the name of the wifi but it says internet not connected. How do i trouble shoot?

[melannie_mark · Accepted solution]

Poor cat!! it is working!! that was it... needed to go back to factory settings.

thanks

[CrimpOn]

Satellites glowing blue means that they successfully connected to the Orbi.  How did the Orbi router "glow"?

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean 

How are you managing the Orbi system? (Orbi web interface from the laptop or Orbi "app" usiing a smartphone or tablet)?

[melannie_mark]

router is white and i have connected with the app on my iphone. Should i try to do it throught the website? 

[melannie_mark]

I think i just got it to work. i read one of your other posts about reseting it to factory settings and i think that worked... hang tight...

[CrimpOn]

Holding my breath.  Cat looking at me strangely......

[melannie_mark · Accepted solution]

Poor cat!! it is working!! that was it... needed to go back to factory settings.

thanks

[CrimpOn]

Cat gave up on me and went to sleep.  Great that your Orbi is now "in business".